Important: The project does not evidence an automated checkout, payment processor, subscription manager, cancellation workflow or refund mechanism. Contacting the address below is a way to raise a request, not proof that a self-service process exists. The operator must define and test the process before taking payment.
Monthly subscriptions
ProtoxTap plans are intended as monthly rolling subscriptions. Customers may request cancellation at any time, subject to applicable statutory rights. The intended arrangement is that cancellation ends the subscription and card service for the relevant month; when cancellation takes effect and how part-month timing is handled must be confirmed by the operator before sale.
How to request cancellation
Email protoxbusinesses@gmail.com or call 07923 910153, and include enough information for the operator to identify the subscription and relevant cards. These are the available contact channels, but the operator has not confirmed a complete cancellation workflow. Ask the operator to confirm receipt, the effective date, the card-service deactivation and any refund due. No cancellation is processed automatically by this website.
On cancellation, the intended operation is to disable the customer's card service and remove the relevant cards from the active service or deactivate them. The current project has card activation/deactivation administration, but no subscription-cancellation automation.
Intended subscription refund
The intended commercial refund is the amount paid for the customer's chosen tier for that month. It is intended to be issued within 10 business days after cancellation. The project does not define the payment method, the point from which the 10 business days are counted or a working refund operation. The operator must define and verify those details before accepting subscriptions.
This is an intended policy, not a statement that every situation legally qualifies for a refund. Consumer and business customers may have different rights. Statutory rights, including any applicable rights relating to distance contracts, withdrawal, cancellation and refunds, are not waived by this policy. The operator should obtain advice on whether a full-month refund in all intended cases and the 10-business-day timing meet the rules applicable to the actual sales and contract process. A 10-business-day period can exceed 14 calendar days in some circumstances, so refund timing needs specific review.
Replacement cards and retained cards
- A replacement card during an active subscription is intended to cost £4 per replacement.
- No separate delivery charge applies to cards handed over in person.
- No postage method or postage charge is established in this policy.
- After cancellation, a customer is not intended to be charged for cards they retain, lose or damage.
No other card, delivery or cancellation fees are stated here.
Questions
For a cancellation or refund question, email protoxbusinesses@gmail.com or call 07923 910153. The operator's legal identity and suitable business contact address have not been confirmed in the project and must be resolved before launch where required.